Shipping policy

Last Updated: March 23, 2026

Overview

This Shipping Policy describes how Revitalize Labs processes, fulfills, and ships orders placed through our website. By placing an order with us, you agree to the terms outlined below. For questions, contact us at support.revitalizelabs@gmail.com.

Order Processing

All orders are processed within 1–3 business days of receipt, excluding weekends and public holidays. During high-volume periods — such as product launches or promotional events — processing times may be slightly longer. You will receive an order confirmation email when your order is placed and a shipping confirmation email with tracking information once your order has been dispatched.

We do not ship on weekends or U.S. federal holidays. If an order is placed on a weekend or holiday, processing will begin on the next business day.

Domestic Shipping (United States)

We ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories where carrier service is available. Available shipping methods and estimated delivery timeframes will be presented at checkout. All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, and other factors outside our control.

Shipping costs are calculated at checkout based on your selected shipping method, order weight, and delivery destination.

International Shipping

We ship to select international destinations. Available countries and shipping options will be displayed at checkout. If your country is not listed, we are unable to ship to that destination at this time.

Please note the following for all international orders:

• Customs, duties, and taxes — International shipments may be subject to import duties, taxes, and customs processing fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product or shipping prices. Revitalize Labs has no control over these charges and cannot predict their amount. We recommend contacting your local customs authority for information before placing your order.
• Customs delays — International orders may be subject to customs clearance procedures that can cause delays beyond our estimated delivery timeframes. These delays are outside our control, and Revitalize Labs is not liable for any resulting delay.
• Refused or undeliverable shipments — If an international shipment is refused or deemed undeliverable by customs or the recipient, the order will not be eligible for a refund of original shipping costs. Any return shipping fees and applicable customs charges incurred will be deducted from any applicable refund.

Subscription Order Shipping

Subscription orders, including scheduled filtration cartridge replenishment shipments, are processed and shipped automatically according to the delivery frequency you selected at checkout. You will receive a shipping confirmation with tracking information for each subscription shipment.

If a subscription shipment cannot be fulfilled due to a payment failure, inventory issue, or other reason, we will notify you by email. Please ensure your shipping address and payment information are kept current in your account to avoid fulfillment delays.

If you need to update your delivery address for an upcoming subscription shipment, please contact us at support.revitalizelabs@gmail.com as early as possible. We cannot redirect or update the shipping address for an order that has already been dispatched.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Tracking information may take up to 24 hours to become active after your shipping confirmation is sent.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at support.revitalizelabs@gmail.com.

Lost, Stolen, or Damaged Shipments

Revitalize Labs is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking information shows your order as delivered but you have not received it, we recommend checking with neighbors, building management, or your local carrier facility before contacting us.

If your order arrives damaged, please contact us within 7 days of delivery at support.revitalizelabs@gmail.com with your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue.

Return Shipping

For all returns, including subscription cartridge returns, the customer is responsible for return shipping costs unless the return is the result of our error (e.g., incorrect or defective item sent). Return shipments must be sent using a trackable shipping method. Revitalize Labs is not responsible for return packages lost in transit without tracking confirmation.

Please review our full Refund Policy for complete return eligibility and instructions.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Revitalize Labs is not liable for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer. If an order is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to this page. Your continued use of our Services following any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

For shipping-related questions or concerns, please reach out to us at:

Revitalize Labs 202 North Cedar Avenue, STE 1 Owatonna, MN 55060 United States support.revitalizelabs@gmail.com